Theorizing Status Distance: Rethinking the Micro Theories of Representation and Diversity in Public Organizations

Through bringing the concept of status distance to representative bureaucracy and diversity management literature, this article develops new hypotheses that can guide future studies on representation in public organizations. First, including brings consideration tensions minority creates between integration within workforce pressures bureaucrats actively represent clientele. Second, way plays out interaction with co-workers citizen-clients depends characteristics national organizational environment type service.